Privacy Policy | Grandnest Estate

Introduction

Grandnest Estate and its subsidiaries and affiliated entities (collectively, "Grandnest Estate", “us”, “our”, or "we") value your privacy and are committed to safeguarding it in accordance with this Privacy Statement (hereinafter referred to as the “Statement”).

This Statement outlines the types of information we may collect from you or that you may provide when you access and use our website and related online applications, materials, and resources (collectively, the "Website"). It also details our practices regarding the collection, use, maintenance, protection, and disclosure of that information.

This Statement applies to information we may collect:

on this Website;
through email, text, and other communications between you and Grandnest Estate;
via mobile and desktop applications that you download from this Website, enabling dedicated interactions that are not browser-based;
when you engage with our advertising and applications on third-party websites and services, if those applications or advertisements include links to this Statement.

This Statement does not apply to information collected:

by any third party, including through any application or content (including advertising) that may link to or be accessible from this Website.

Please read this Statement carefully to understand our practices regarding your information and how we will handle it. If you do not agree with our practices, you may choose not to use our Website. By accessing or using this Website, you acknowledge your acceptance of this Statement. This Statement may be updated from time to time (see Section 16 below). Your continued use of this Website after changes are made is considered acceptance of those updates, so we encourage you to review the Statement periodically. If you do not agree with any of these terms, please refrain from using the Website or submitting any Personal Information (as defined in applicable laws).

Information Collection

At Grandnest Estate, we may collect information through various means to better serve our clients and enhance our services:

Directly from you when you provide it, such as when you request information, seek an agreement regarding a wireless communications site, download materials, or communicate with us;
From third parties, including authorized agents, representatives of your organization, or third-party databases;
Through referrals from other individuals or companies that direct you to us;
From our business partners and affiliates;
From publicly available sources to enhance our understanding of market needs.

In some cases, we may link or combine Personal Information with non-Personal Information and additional data you provide through other channels, such as at trade shows or seminars, to improve our services and your experience with Grandnest Estate.

Use of Cookies and Data Collection Technologies

At Grandnest Estate, we utilize cookies and similar technologies to enhance your experience on our website. Cookies are small text files sent to your browser that may be stored on your device, provided you have enabled cookie functionality in your browser settings. These cookies allow us to tailor content to your preferences, deliver personalized experiences, and improve our services.

By default, our system will issue cookies when you visit our website, unless you have modified your browser settings to reject cookies. You can also configure most browsers to alert you when a cookie is being sent, giving you the option to accept or decline it. This feature empowers you to manage your online experience and privacy preferences. However, please note that restricting or disabling cookies may affect your ability to fully access and utilize the website's functionalities.

As you navigate our website, we may also employ automatic data collection technologies to gather specific information regarding your device, browsing activities, and patterns, including:

Details of your visits to our website, such as traffic data, location data, logs, and the resources you access and use;
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may be regarded as personal data in your jurisdiction, including IP addresses and online identifiers, while some may be categorized as non-personal information.

We may use third-party analytics services, such as Google Analytics, to help us analyze how users interact with our website. These services use cookies and web beacons to gather insights, which are then disclosed to these providers for evaluation purposes. Google Analytics does not identify individual users nor link IP addresses with other data held by Google. We utilize the reports generated by Google Analytics to better understand website traffic and usage. For more information on how Google utilizes data, please visit Google's Privacy Policy. To opt out of Google Analytics, you can visit this link.

Our website may also permit data collection for interest-based advertising. We and third-party vendors, including Google, use cookies to optimize ad delivery based on past interactions with our site. Specifically, we utilize remarketing features in Google Ads, allowing us to deliver targeted advertisements based on your previous visits. For further details about remarketing, please refer to Google's support page.

If you wish to disable Google’s remarketing feature, you can do so by adjusting the settings at this link. Additionally, a Google Analytics opt-out browser add-on is available for download at this link.

We may also collaborate with other third-party data service providers to enhance your experience on our website. These providers may utilize a combination of web beacons, tracking pixels, and cookies to deliver personalized, account-based experiences.

How We May Use Your Information

At Grandnest Estate, we value your information and may utilize both non-personal and personal data collected for the following purposes:

To verify your identity and ensure secure access to our services;
To present our website and its content in a clear and user-friendly manner;
To pre-fill online forms for your convenience;
To enable your participation in interactive features of our website;
To notify you of changes to our website or any products and services we offer;
To provide information, products, or services that you request from us;
To maintain open communication with you throughout our business relationship;
To engage and negotiate with you regarding your property or related agreements;
To assist you in subscribing to or receiving our services;
To fulfill our obligations and enforce our rights under contracts, including billing and collection;
To send you account-related notices, including expiration and renewal alerts;
To inform you about marketing and sales opportunities that may interest you;
To share announcements, newsletters, and updates about our business and offerings;
To ensure smooth business operations, including billing and record-keeping;
To conduct internal investigations to protect against fraud and unlawful activities;
To safeguard the rights, property, and safety of Grandnest Estate, our customers, and others;
To comply with legal requirements;
In any other manner we describe when you provide your information;
To fulfill any additional purpose for which you provide the information; and
For any other purpose with your consent.

If you prefer that we do not use your information for marketing purposes, please let us know through the contact options provided.

Disclosure of Personal Information

At Grandnest Estate, we may disclose aggregated information about our users that does not identify individuals, without restriction.

We may share Personal Information you provide as described in this Statement:

With our subsidiaries and affiliates;
With contractors, service providers, and other third parties that support our business operations, including those that provide advertising services on our behalf;
To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or transfer of some or all of our assets, where your Personal Information may be included among the assets transferred;
With third parties to market their products or services to you through marketing communications, promotional materials, and advertisements;
To fulfill the purpose for which you provided the information;
For any other purpose disclosed to you when you provided the information;
With your consent.

Additionally, we may disclose your Personal Information:

To comply with any court order, law, or legal process, including responding to government or regulatory requests;
To enforce our terms of use and other agreements, including for billing and collection purposes;
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Grandnest Estate, our customers, or others, which may include sharing information with other companies and organizations for fraud protection and credit risk reduction.

Your Choices Regarding Personal Information You Provide to Us

At Grandnest Estate, we are committed to providing you with choices regarding the Personal Information you share with us. We have established mechanisms to give you control over your information:

Cookies: You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of our site may become inaccessible or may not function properly.
Customer Proprietary Network Information (“CPNI”): CPNI is information related to the type, quantity, destination, technical configuration, location, amount of use, and billing information of your telecommunications services. We may share your CPNI within Grandnest Estate or with trusted partners to provide you with information about our products and services, or to offer, restore, or repair services. If you wish to limit the sharing of your CPNI and do not want us to use it to market services different from those you currently receive, you may do so. Federal law governs our use and sharing of CPNI. For more information regarding CPNI, please contact us at support@grandnestestate.com or call us at () - for a copy of our CPNI Policy and Procedure.

Accessing and Correcting Your Personal Information

Grandnest Estate is committed to maintaining the accuracy of your Personal Information. If you identify any inaccuracies or wish to update your information, you can easily make changes online by logging into your account on our Website. Alternatively, you may contact us directly at support@grandnestestate.com or call us at () -. While we strive to accommodate your requests, please note that we may not be able to fulfill a request if it violates any legal requirements or could result in incorrect information. In certain situations, deleting your Personal Information may also require the deletion of your user account.

Grandnest Estate does not knowingly collect information from individuals under the age of 13. If you believe that a child under your care has provided us with their information without your consent, please notify us immediately at support@grandnestestate.com or call us at () -.

Security of Your Personal Information

Grandnest Estate takes the security of your Personal Information seriously. We have implemented various measures to protect your information from accidental loss and unauthorized access, use, alteration, and disclosure. These measures may include encryption technologies and the use of secure servers protected by firewalls.

Your safety also depends on you. If we provide you with a password for access to certain areas of our Website, you are responsible for keeping that password confidential. Please do not share your password with anyone and exercise caution when sharing information in publicly accessible areas, such as message boards, where it may be viewed by any user.

While we strive to protect your Personal Information, please be aware that the transmission of information via the internet is not completely secure. Although we employ best practices to safeguard your data, we cannot guarantee its absolute security. Any transmission of Personal Information is done at your own risk. Grandnest Estate is not responsible for any circumvention of privacy settings or security measures on our Website.

Facebook Lead Ads

Grandnest Estate occasionally runs lead ads on www.facebook.com and follows Facebook’s Lead Ad Terms https://www.facebook.com/ads/leadgen/tos. Should a Facebook user click one of our ads and choose to submit their data to us (including, but not limited to, Personal Information), the user has willingly and expressively given us the right to contact them via phone and/or email, even if they are subscribed to the Do Not Call List. Participation in these Facebook Lead Ads and the forms generated by them are voluntary, and you may choose whether or not to disclose information via this format. If you submit data (including, but not limited to, Personal Information) to us through one of our Facebook Lead Ads, such data will be governed by this Statement. Notwithstanding anything to the contrary contained herein, we will not sell Facebook Lead Ad Data under any circumstances.

If you are a registered user

If you are a user accessing Grandnest Estate (a platform for our customers to research and access information regarding our services), we may ask you to register and/or provide information that personally identifies you for the purposes of interacting with our platform. If you choose not to disclose and register your Personal Information, you may not be able to use our services effectively and may choose to research our offerings in an alternate manner, such as by contacting us via telephone.

If you contact us via telephone, you may also be asked to verify your identity for security reasons. Should you choose not to provide your Personal Information for verification, Grandnest Estate may not be able to assist you with your query.

If you are a property owner

If you are a property owner who wishes to obtain further information about Grandnest Estate’s operations or opportunities to transact with us, you may submit your Personal Information through our Website or contact us directly by e-mail, mail, or telephone to speak to a representative. Our ability to respond to your queries will depend on you disclosing Personal Information such as your name, return address, e-mail address, or telephone number and details relating to your property.

Grandnest Estate may also use Personal Information obtained via a third party to contact you directly regarding the possibility of entering into an arrangement relating to your property. If you do not wish for your Personal Information to be used in this manner, please let us know and we will refrain from doing so.

If you are a member of the public

If you are a member of the public seeking to learn more about Grandnest Estate’s business and operations, you may submit your Personal Information, including your name and email address, through our Website via our “Contact Us” section. We collect your Personal Information to identify you and to respond to any queries you may have or to provide you with the information you may seek. Should you choose not to provide us with your Personal Information for verification, Grandnest Estate may not be able to assist you with your query.

If you contact us regarding employment opportunities

Grandnest Estate will from time to time advertise employment opportunities via publicly available websites and through employment agencies. In order to apply for employment, you will be required to provide your Personal Information so we can verify your identity and suitability for employment. We may store your Personal Information in our system and contact you at a later date for future employment opportunities.

Service announcements

From time to time, Grandnest Estate may send out service-related announcements. For instance, if our service is temporarily suspended for maintenance, we may send our customers and property owners an e-mail notification.

Data Security

While no data security system can fully protect personal information from unauthorized data breaches, Grandnest Estate has implemented reasonable safeguards and controls, consistent with its legal obligations under applicable laws. We are committed to: (i) safeguarding all personal information that you provide to us; (ii) ensuring that it remains confidential and secure; and (iii) taking all reasonable steps to ensure that personal privacy is respected. All our data is stored in written or electronic form on our servers and in various physical locations. We maintain physical, electronic, and procedural safeguards to protect your personal information from misuse, unauthorized access, or disclosure, and loss or corruption. We restrict access to personal information to those staff members and third parties who need to know that information for the purposes identified in our notices.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer a customer or employee of Grandnest Estate, we will retain and securely destroy your personal information in accordance with our record retention policies.

California Residents

Data Protection Principles: We will comply with applicable data protection laws. Personal information we hold about you will be: (i) used lawfully, fairly, and in a transparent way; (ii) collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes; (iii) relevant to the purposes we have told you about and limited only to those purposes; (iv) accurate and kept up to date; (v) kept only as long as necessary for the purposes we have told you about; and (vi) kept securely.

Change of Purpose: We will only use your personal information for the purposes we have disclosed in our notice(s). If we need to use your personal information for an unrelated purpose, we will notify you. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

The following rights with respect to your Personal Information are available to residents of California and certain other states where applicable:

The right to know what personal information we have collected, used, disclosed, sold, or shared about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom Grandnest Estate discloses personal information, and the specific pieces of personal information Grandnest Estate has collected about you.

The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing.

The right to request that we delete any personal information we have collected about you. If we grant your request to delete, we will also direct our service providers to whom we have provided your personal information to delete your personal information, as applicable.
The right to opt out of the selling or sharing of your personal information, which you can exercise as outlined below or by modifying your privacy preferences (e.g., Global Privacy Control), available through certain internet browsers and extensions, that signal your preference to opt out. Please note that clearing your cookies at any time will remove the signal of your selected privacy preferences.
The right to limit the use of your sensitive personal information.

To submit any of the above requests, you may contact us at support@grandnestestate.com or call us at () - (select option 8). You may also designate an authorized agent to make a request on your behalf. We will endeavor to honor such requests unless we are unable to verify your identity or such a request conflicts with certain lawful exemptions under California’s consumer privacy law. Please note that we are only required to honor requests to know twice in a 12-month period.

To ensure that the request is coming from you and to protect the security of your Personal Information, we may ask you to provide your email address, your telephone number, or a description of the product or service you purchased or inquired about, or other information we think would allow us to verify your request. If we are unable to verify your identity, we will deny your request and inform you that we cannot verify your identity. We may also use a third-party verification provider to verify your identity. We will also ask for your relationship to Grandnest Estate and to specify the type of request you are making.

If you are requesting to delete sensitive information, you must provide us with all 3 of the following data points to verify your identity: your email address, your telephone number, and a description of the product or service you purchased or inquired about.

We do not discriminate against California residents who exercise any of their rights described in our Privacy Policy. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.

In addition, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we have "sold" or “shared” about you. Please be assured that we do not sell or rent your personally identifying information to third parties. Instead, there are instances where we have shared personal information in order to provide our customers with personalized services or customized offers to improve your online experiences through our Website or elsewhere. Depending on the circumstances and the contractual obligations in place, this sharing may be considered a "sale" or “sharing” under California law and you may have the right to request that we stop such sharing as set forth above. This sharing may include:

identifiers such as a device or browser identifier; cookies, beacons, pixel tags, mobile ad identifiers, and similar technology; customer number, IP address, online identifier, and other forms of persistent identifiers;
commercial information, including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories;
Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications, or marketing; and
inferences drawn from any of the information identified above to create a profile about you reflecting your preferences and behavior.

Grandnest Estate does not use or disclose sensitive personal information, as defined in applicable laws, for any purposes other than those permitted by applicable law.

This Privacy Policy describes how we may share your information for marketing purposes, as described above. If you are a California resident, the Shine the Light law permits you to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us at support@grandnestestate.com or call us at () - (select option 8).

Notice to Overseas Users

Your Personal Information may be stored on our servers in the United States of America. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as the laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Website and/or providing personal information to us, you consent to the transfer of your information to our facilities as described in this Statement.

Links to Third-Party Websites

If any link is offered connecting to a third-party website, it is as a courtesy to the third party. Sites linked to and from our Website are not under the control of Grandnest Estate, and Grandnest Estate has no responsibility or liability for the content and privacy practices of any such linked site at any time. Links from our Website are not an endorsement of the site operator, related products, or information to which our site may be linked. If you decide to access a third-party site linked to our Website, you do so at your own risk. Therefore, Grandnest Estate recommends that you review the individual privacy statement and terms and conditions of each website that you intend to use. Grandnest Estate hereby expressly disclaims liability for any information, materials, products, or services posted or offered at any of the third-party websites linked to this Website. Nor is Grandnest Estate liable for any failure of products or services offered or advertised at those websites.

Statement Subject to Change

Grandnest Estate may regularly review and update this Statement. Please note that this Statement is subject to change at any time without notice. Customers, property owners, and other users are encouraged to check frequently for future updates. It is our process to post any changes we make to this Statement on this page. If we make any material changes to how we treat our users' Personal Information, we may notify you by email to the primary email address specified in your account or through a notice on our Website homepage. The date this Statement was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this Statement to check for any changes or updates.

Questions or Comments

To ask questions or comment about this Statement and our privacy practices, contact us at:

Mailing Address:
Grandnest Estate
Attn: Legal Department
899 N Orange Ave Orlando
FL 32801 United States

Email: support@grandnestestate.com

Click here to make a data subject access request.